FAQs
General
Order & Returns
- Can I change/cancel my order after it has been placed?
- Can I exchange an item on my order?
- Can I remove Route Package Protection Insurance from my order?
- Do I need a return label for each brand on my order?
- How do I return my order?
- What if my order arrives and I'm missing items?
Route Package Protection
- How Do I File a Claim for my Lost, Damaged, or Stolen Order?
- How Does Route Process Refunds or Reorders?
- How Does Route Work?
- Is Route a Licensed Insurance Company?
- What are Route’s Terms and Conditions?
- What if My Order Arrives Damaged?